Master class of customer experience management by Felipe Quitana
How to stand out by delivering exceptional customer experiences?
In today's competitive landscape, merely manufacturing products and providing services is no longer adequate. It's essential to stand out by delivering exceptional customer experiences. This presentation aims to delve into the customer experience, exploring various tools such as the Customer Journey Map and experience design. These tools are geared towards fostering customer loyalty and shifting the organization's focus to a customer-centric approach.
Date: July 11th, 2024
Time: 7:30 am
Place: CENTRO EMPRESARIAL LABOK (Av. Mariscal La Mar 750, Miraflores)
About the speaker, Felipe Quintana.
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Nuestros ponentes
Profesor del IE Business School y Consultor.
Ingeniero Industrial por la ULPGC y MBA por el IE Business School, Felipe cuenta con más de 15 años de experiencia en empresas multinacionales (Grupo LVMH y Bosch).
Es profesor del IE Business School desde el año 2004, donde imparte materias como Dirección de Operaciones, Gestión de la Cadena de Suministro, Customer Experience Management y Lean Thinking. Es además Consultor de Operaciones en la empresa MDS.
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