Master in Customer Experience & Innovation - Let's Gather Together!

We’re hosting a special gathering at the IE Tower for the whole MCXI community - alumni, mentors, and future faces. It’s going to be a evening to reconnect, meet new people, and celebrate everything we’ve built together.

Agenda:
7:45–8:30 PM – Masterclass with Luis Villa
8:30–9:30 PM – Cocktail 


About the Session

Designing What’s Next: Innovation Ecosystems for Complex Systems

We’re coming from a world shaped by linear thinking, short-term targets, and decisions made without real context or real users. As AI accelerates, we risk becoming even more disconnected from the messy, changing world outside. This talk is about building innovation ecosystems inside organizations that are ready for complexity—and designing services that can live and adapt in the real futures our products will face.