Bridging the client gap in a ‘VUCA’ world (VUCA = volatile, uncertain, complex, ambiguous)
On this webinar, Rob will discuss how law firms can go about assessing their options to bridge the expectation gap with clients
On this webinar, Rob will discuss how law firms can go about assessing their options to bridge the expectation gap with clients and also their fundamental ways of doing business, to be able to adapt as markets continue to evolve. Law firms need to understand their clients’ current and future needs far better and adapt their approaches accordingly if they are to maintain existing relationships, acquire new mandates and differentiate themselves in an increasingly diverse and competitive legal services market.
Specialist in law firm strategy and business model transformation
Rob’s current practice focuses on strategy and business model transformation, particularly in the face of changing client expectations, triggered by the impacts of AI, blockchains, big data and other disruptive technological innovations on their businesses.