The Customer Service Evolution: Overthrowing Convention, Regaining Trust
Masterclass with Tshediso
Financial Services has consistently been ranked among the worst industries when it comes to delivering good customer service. Billions of dollars each year are allocated to consultants and investments in the latest technologies to solve this problem but often yields little results.
Do we know what the problems are? And are we focusing our energy on solving the right problems? Let’s unpack and explore.
Our Speaker:
Tshediso is the Head of Service Operations at Old Mutual (Project Olympus) which is in the process of launch a new Retail Bank in South Africa. Tshediso’s background is 12 years in financial services including investment banking, insurance, and infrastructure finance across Africa. He has also led large scale technology programs including Salesforce and AWS implementing them in multiple countries. Tshediso is passionate about South Africa and its ability to disrupt the global financial service landscape with innovation and creativity.
He holds a Business Science Honors Degree in Finance and Post Graduate Diploma in Accounting both from UCT. He also holds an MBA from IE University in Spain and completed in 2016. Teddy is a qualified Chartered Accountant with SAICA.
Our speakers
Head of Client Engagement at Capitec
Tshediso Khuzwayo is the Head of Client Engagement in the Business Banking division at Capitec which is the largest bank in South Africa. He has over 10 years’ experience in financial services and has worked in South Africa, Australia and UK. He holds a Business Science Finance Honours and Post Graduate Diploma in Accounting from the University of Cape Town. He is also a qualified chartered accountant with an MBA from IE Business School.
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